Cancellation & Refund Policy

Last Updated: 2026

TravelPro believes in transparent, customer-centric service. We understand that travel plans can change unexpectedly. Below is our comprehensive Cancellation and Refund Policy governing all vehicle bookings and payments.

1. Trip Cancellation Rules & Timelines

Cancellation Timeline	Applicable Refund Amount	Cancellation Fee
24 Hours or More prior to scheduled pickup time	100% Full Refund	Zero (0%) Cancellation Penalty
12 Hours to 24 Hours prior to scheduled pickup time	50% Refund	50% Cancellation Penalty of total booking fare
Less than 12 Hours prior to scheduled pickup or No-Show	No Refund (0%)	100% Cancellation Penalty (Driver & Cab already allocated)

2. Mode of Refund & Processing Timelines

• Original Payment Method: All eligible refunds will be refunded directly back to the original source payment account used at the time of transaction.
• Processing Timeframe: Eligible refunds are processed within 5 to 7 business days.